Privacy Policy & Data Protection

1. Introduction

At Sercost, we place the utmost importance on the security and confidentiality of your personal information. In accordance with Quebec's Law 25, this policy describes how we collect, use, disclose, and protect your data when you visit our website and use our quote request forms.

2. Personal Data Collected

We collect only the data strictly necessary to process your service requests (printing, vehicle lettering, embroidery, promotional items, flexography). This includes:

First and last name
Company name
Email address
Phone number
Project details, files, and specifications submitted

3. Purpose of Collection

Your information is collected and used exclusively to:

Prepare and send you accurate quotes.
Communicate with you regarding the execution of your projects.
Ensure personalized customer follow-up.

4. Consent (Privacy by Default Principle)

Under Law 25, no non-essential cookies or tracking scripts (analytics, advertising pixels) are activated on our site without your explicit and prior consent via our cookie management banner. You can change your preferences or withdraw your consent at any time.

5. Data Protection and Retention

Your data is stored securely on our local network infrastructure, and no personal information is hosted on unsecure third-party servers. We apply strict security protocols to prevent unauthorized access, modification, or disclosure of your information.

6. Your Rights (Access, Rectification, Withdrawal)

You have the following rights regarding your personal information:

The right to access the data we hold about you.
The right to correct or update inaccurate information.
The right to request the complete deletion of your personal information from our databases.

7. Privacy Officer

For any questions, requests for access, or complaints regarding your personal data, please contact our designated officer:

Privacy Officer:
François Nadon — info@sercost.com
1007 rue d’Acton, Acton Vale, QC J0H 1A0
Phone: 450 546-4771